TERMS AND CONDITIONS
Last updated: 20th October 2026
1. Introduction
Welcome to Transmute Yourself Coaching, operated by Javier Andres Penalba Barreto, sole trader (Einzelunternehmer), Mühlwiese 14, 65779 Kelkheim (Taunus), Germany (“Company”, “we”, “our”, “us”)!
These Terms and Conditions (“Terms”) govern your use of our website located at www.transmuteyourself.com (together or individually “Service”) and any coaching services you book through it.
Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard and disclose information that results from your use of our web pages.
Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood the Agreements, and agree to be bound by them.
If you do not agree with (or cannot comply with) the Agreements, you may not use the Service or book coaching. Please let us know by emailing javier.penalba@transmuteyourself.com so we can try to find a solution. These Terms apply to all visitors, users and others who wish to access or use the Service.
Language
These Terms are available in English and German. The English version is provided for your convenience only. The German version is the legally binding version, and if the two versions differ in meaning, the German version prevails. You can read the German version here.
2. Newsletter
We send newsletters and marketing emails only to people who have actively subscribed, for example by ticking a consent box on our subscription form. You can unsubscribe at any time using the link in any email or by emailing javier.penalba@transmuteyourself.com.
3. Booking, fees and payment
If you wish to book any coaching service made available through the Service, you may be asked to supply certain information relevant to your booking, including your name, email address and billing address.
You represent and warrant that the information you supply to us is true, correct and complete.
Prices are shown in euros or pounds sterling as stated at the time of booking. A booking is concluded when you accept these Terms and we confirm your booking by email.
We may refuse or cancel a booking in case of an obvious pricing or booking error, or if fraud or an unlawful transaction is suspected. In that case we will inform you and refund any payment received.
4. Withdrawal and cancellation
Right of withdrawal for consumers
You have the right to withdraw from this contract within fourteen (14) days without giving any reason. The withdrawal period is fourteen (14) days from the day the contract is concluded.
To exercise the right of withdrawal, you must inform us of your decision by a clear statement, for example a letter sent by post or an email, to: Javier Andres Penalba Barreto, Mühlwiese 14, 65779 Kelkheim (Taunus), Germany, javier.penalba@transmuteyourself.com. You may use the model withdrawal form below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and no later than fourteen (14) days from the day on which we received your notice of withdrawal. We will use the same means of payment that you used for the original transaction, unless you expressly agree otherwise. You will not incur any fees because of this refund.
If you have asked us to begin the coaching services during the withdrawal period, you must pay us an amount proportionate to the services already provided up to the time you inform us of your withdrawal, compared with the full coverage of the contract.
Early start and loss of the right of withdrawal
If you have expressly asked us to begin coaching services before the withdrawal period has ended, and we have fully performed the services, you acknowledge that you lose your right of withdrawal once the services have been fully performed.
Model withdrawal form (optional)
(To: Javier Andres Penalba Barreto, Mühlwiese 14, 65779 Kelkheim (Taunus), Germany, javier.penalba@transmuteyourself.com)
I/We hereby give notice that I/we withdraw from my/our contract for the provision of the following service: [SERVICE].
Ordered on () / received on (): [DATE]
Name of consumer(s): [NAME]
Address of consumer(s): [ADDRESS]
Signature of consumer(s) (only if this form is notified on paper): [SIGNATURE]
Date: [DATE]
(*) Delete as appropriate.
Cancellation and rescheduling after the withdrawal period
You may cancel or reschedule a booked session by emailing javier.penalba@transmuteyourself.com at least [48] hours before it starts. We will then offer you a new time within [30] days.
If you miss a session without giving at least [48] hours’ notice, the session counts as used and is not refunded or rescheduled. No additional fees apply.
If you cannot attend because of a serious and unforeseeable reason, such as illness, a family emergency or a bereavement, we will reschedule the session at no extra cost, at our discretion.
5. Coaching services
Our coaching is personal development support. It is not therapy, counselling, psychological treatment or medical advice, and it does not replace the care of a doctor, therapist or other qualified professional. If you have concerns about your health or wellbeing, please seek appropriate professional help.
We will provide coaching with reasonable care and skill. We cannot guarantee specific results, because outcomes depend on your own choices, circumstances and actions.
Coaching conversations are confidential, except where disclosure is required by law or where there is a serious risk to someone’s safety.
6. Acceptable use
You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to break any applicable law; send unsolicited advertising or spam; impersonate us or any other person; infringe the rights of others; or interfere with, damage or gain unauthorised access to the Service, including by using automated tools to copy its content or by introducing malicious code.
7. Intellectual property
The Service and its original content, features and functionality are and will remain the property of Javier Andres Penalba Barreto, trading as Transmute Yourself Coaching, or its licensors. The Service is protected by copyright and other intellectual property laws. You may view and share our content for personal use, but you may not copy, modify or use it commercially without our prior written consent. Our trademarks may not be used without our prior written consent.
8. Links to third-party websites
Our Service may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies or practices of those websites or services. We recommend reading their terms and privacy policies.
9. Liability and disclaimer
The Service is provided for general information. We do not guarantee that it is complete, error-free or always available.
We are liable without limit for damage caused by intent or gross negligence, and for injury to life, body or health. For slight negligence, we are liable only for breach of an essential contractual obligation (a duty that is necessary to achieve the purpose of the contract), and then only for damage that is foreseeable and typical for this type of contract.
Nothing in these Terms limits any liability that cannot be excluded or limited under mandatory law.
10. Minors
The Service and our coaching services are intended for people aged eighteen (18) and over. By booking, you confirm that you are at least 18 years old.
11. Governing law and clients outside Germany
These Terms and any contract between you and us are governed by the laws of Germany. If you live outside Germany, this does not affect any mandatory consumer protection rights you have under the laws of your country of residence, including if you live in the United Kingdom or elsewhere outside the European Union.
12. Dispute resolution
We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle).
13. Termination
We may terminate or suspend your access to the Service if you breach these Terms. If you wish to stop using the Service, you may simply stop doing so. Provisions which by their nature should survive termination, including intellectual property, liability and governing law, shall survive.
14. Changes to the Service and these Terms
We may change the Service where this is reasonable for you, and we may update these Terms from time to time. Changes apply to bookings made after the date of the update. The date at the top of this page shows the latest version.
15. Waiver and severability
No waiver by us of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, that provision shall be limited to the minimum extent necessary, and the remaining provisions of these Terms will continue in full force and effect.
16. Contact
Transmute Yourself Coaching, Javier Andres Penalba Barreto, Mühlwiese 14, 65779 Kelkheim (Taunus), Germany. Email: javier.penalba@transmuteyourself.com. Please send feedback, comments and requests for technical support to this email address.